Last-mile delivery is the major challenge for e-commerce businesses. Inefficiencies due to waiting of the customer to pick the packages, delayed delivery times, and return of the parcels due to unavailability of the customer are the major problems hampering the growth of e-commerce businesses worldwide. These problems are highly visible in urban areas, where the working population is highly concentrated and lives a busy life. Recent trends in the e-Commerce business sector show that, new-age entrepreneurs are coming with very innovative ideas to solve these problems. Even existing well-established e-Commerce businesses are increasingly adopting these solutions. E-Commerce locker is one of such solution. These automated parcel delivery terminals are available 24/7 and are strategically located at easily accessible locations like metro stations, residential complexes and official complexes. E-Commerce lockers will be deployed in major highly populated localities, which are easily accessible to customers. E-Commerce companies can deliver the goods to those lockers, and such parcels can be received by customers by using the digital password sent by e-Commerce companies. E-Commerce lockers are also known as smart lockers. Usually, these startups are providing complete rental services of e-Commerce lockers to e-Commerce companies.

E-Commerce Lockers: Market Dynamics
Indian startups like Smartbox and QikPod are providing smart e-Commerce lockers at various locations in India and has tied up with e-commerce companies for the delivery of products. There is also a company called Boxz Lockers in Hong Kong which is also into smart e-Commerce lockers rental services business. Amazon too has setup its own smart e-Commerce lockers in various countries. The rising demand for smart lockers and trend of digitization is expected to drive the e-commerce lockers market in coming years. The cost of global e-Commerce goods delivery, excluding sorting, pickup and line haul amounts to more than 70 billion euros, with China, Germany and the United States accounting for more than 40% of the market.

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